Back in early July I wrote our last article comparing Scotts EZ Seed with Canada Green All-In-One lawn repair kits.
As indicate and shown with pictures in that article I compared these two lawn repair products for lawns in two areas.
One area was against our east wall which received very little direct sun light.
The second area was in our south facing back yard which receives quite a bit of direct sun light.
In the end, after numerous weeks, I recommended neither product for a variety of reasons.
Do check out the comparison article referenced above for how each lawn repair product performed in either the sunny or shady area of our lawn.
One difference between the packaging of these two competing lawn repair kits was that the Scotts EZ Seed container indicated a full refund if I was not completely satisfied.
There was no such guarantee or promise of a refund on the Canada Green package.
So, on July 1, 2012 I contacted the customer service department of Scotts, provided them with the details of my situation and was given a claim number to use when I mailed in the receipt for my purchase (always keep the receipt!) of their EZ Seed product as well as the mailing address of the customer service department in Marysville, Ohio.
Yesterday, just over 4 weeks later, Canadian postal strike and all, I received in the mail the letter from Michael Sites, Consumer Response Representative of The Scotts Company, together with their check for $19 and change, the cost of the EZ Seed product.
Nicely done, Scotts.
So, two lessons.
One, keep the receipt!
Two, look for than money back guarantee.
Canada Green, are you listening? Why don’t you provide the same money back guarantee on your product?
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