Yesterday I wrote about our experiences with the now 3 year old Hitachi Ultravision TV.
I described how Hitachi will tend to provide free of charge a replacement light engine for the generally acknowledged defective part but will not pay for the labour costs to repair the unit with the replacement part.
Here is where our extended product warranty comes in.
When we purchased the unit over 3 years ago from Future Shop, the sales associate gave us the details and cost of their extended warranty.
In the past few years we have tended to not purchase extended retailer warranties. After seeing various TV news magazine shows and other reports stating that they are typically pure profit for the retailer.
However, 3 years ago it seemed like the television market place was undergoing a technology revolution; plasma, Liquid Crystal Display (LCD), Rear Projection LCD, and so on.
It was all new to us. We had not purchased a new television since we bough a small portable one for our bedroom early in our married lives when we lived in London; that was over 2 decades ago.
So, because it seemed to us that the technology involved with televisions was new, and because the cost of the Hitachi Ultravision, while very competitive with other brands, was a lot of money, and because the manufacturer warranty was for only 1 year, we decided to spend the extra money and purchase the 4 year extended warranty. This meant that our TV was covered for a full 5 years, parts and labour.
When the issue with the light engine on our unit came about, I could not remember if we had or had not purchased the extended warranty 3 years in the past; and if we had, how many additional years coverage we had purchased.
What are the odds that 3+ years later and after moving houses, that I would be able to quickly locate the receipt and paperwork for the extended warranty? Right, not likely.
So I called up the Future Shop store where we originally purchased the unit and was ready for a long drawn out battle because I did not have the purchase receipt.
I was wrong; totally wrong.
When I talked to the Future Shop associate on the phone she simply asked me for some information that would help her locate our original purchase. The computer system she used did indicate that we had purchased the extended warranty and that it expired in April 2010.
She also was able to confirm that the extended warranty we purchased did cover both parts and labour. Sweet.
I have to admit I was very surprised. How many retailers do you know that would not require the receipt? Wow!
So, the Future Shop associate gave me the Warranty Registration number as well as the name and phone number of the local TV repair shop who would be charged with repairing the unit.
Thank you Future Shop for investing in back office computer systems and computer professionals that helped to make us a happy customer.
Will we purchase extended warranties on all electronics purchases from now on? No. But we will on new technology as we did in this case.
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