We have owned the Hitachi 50V500A Ultravision rear projection LCD TV (boy, that’s quite a long name for a TV, I know ) for about 3 years now.
We purchased it in our prior house and placed it above the fireplace mantle.
In our current home, it is placed on it’s custom stand (which we purchased through eBay for all of $25 last year) to the left of the fireplace in our family room.
Now, about 6 weeks ago or so I noticed what seemed to be in the extreme upper left corner a light blue haze. This was only visible when the TV was displaying a picture that used all of the display area. Typically this would be watching a sporting event broadcast in HD (High Definition).
In the picture above, look closely in the upper right of the screen and you should see a light blue triangle. It almost looks like a shadow.
While much harder to see, I also started to notice what looked like a very light green band vertically along the left side of the screen. It was about the same width of the black border when the screen is displaying a non-wide screen picture. Depending on the resolution of your computer monitor you might be able to see it in the above closeup.
[We will discuss the extended warranty which we happened to purchase at the same time as the TV in tomorrow's article.]
In using Google’s standard Internet search engine, I came across more than one home electronics discussion boards where others had my same issue. Actually, most had it worse. At least I could still see most of the TV picture. Some had not a small blue haze in the upper corner but over the majority of the picture. Another had it moving to different areas of the picture.
The bottom line is this. Apparently is is a known defect; known to Hitachi and known to many television repair shops (at least to the store who fixed our TV) . The cause is a defective part known as the light engine. This part is the guts of the TV.
However, from what I read on the various Internet electronics forums Hitachi is not reimbursing the TV owner for the cost of a TV repair shop to remove the defective light engine and install it’s replacement. Hitachi executives, if you are reading this and I am incorrect, please email me or add a comment to this article below.
If this is the case, it is a policy that I do not agree with. Most home owners will need a TV repair specialist to use the replacement part to repair the TV. Replacing the light bulb, which has a limited life, in the TV is sufficiently tricky in this unit for most home owners. I know it was for me. There is no way an average or above average home owner can replace the TV’s light engine.
To repair the TV the TV repair shop said that they needed to bring the unit into their store. They agreed with what I had discovered on the Internet as the likely cause, saying that they had seen this situation time and again. They also indicated that it would take 4 to 6 business days to order and receive the part. I suggested they order the part and once they receive it in their store that they then come to pick up the TV, rather than it sitting in their store all this time; they agreed.
They called when they receive the part, picked up the TV the next day and two days later our TV was back good as new.
Actually, better than it had been in a while. Apparently, this defect also deteriorates the picture slowly over time. We had not noticed this previously. However, when the TV was returned the picture was sharper and more clear than it had been in quite a while. Now when I watch my favorite football team’s golden helmets shining in the fall afternoon sun it is quite a sight to see. You know the team to which I refer.
So, that is our experience with our wide screen television defect.
Tomorrow, we will talk about the extended warranty purchased from the retailer that sold us the unit.
To read the related article on Extended Warranties as they pertained to our above situation, simply select this link to Extended Warranties.
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