In Part 2 we had received the replacement part for the internally leaking American Standard toilet. We also indicated the instructions from the customer support person on the phone:
- Unscrew 4 screws holding the current part
- Remove defective part
- Place new part
- Replace 4 screws to hold the new part
Well, not quite.
Here is what happened after steps 1 and 2:
Um. It is now no longer a single part in one piece but in three pieces. Why?
Well, just as there is in the replacement part, the original part has a rubber seal / washer at the bottom. Well, this rubber seal had become fixed to the metal component underneath. The only way we could remove the defective part was to (A) break it into 3 pieces per above and then (B) remove the metal component to which it was affixed.
So, what likely happened is that during the assembly and shipping processes, the toilet was exposed to such high a temperature that the metal became sufficiently hot to start to melt the rubber seal of the defective part. I don’t think it had anything to do with the defect itself, but one never knows.
So, with that done, the metal bottom part was placed back in the tank.
This was followed by then installing the new Flush Tower onto the metal component seen in the picture above.
Then replacing the handle, placing the white tube providing the fresh water inside the grey tower per the instructions that came with the replacement part, turn on the water flow into the toilet tank and test.
The test is still going. Why? Well, it has not been leaking any longer!
So, how long does the test need to go before one says the test is over? Well, I think it’s over. Nicely done, American Standard. Very good customer support. Quick product delivery, and right to our home yet! Nicely done.
Suggested Articles For You:
- Toilet Height (1)
- Exterior Toilet Leak – Part 1 – Will The Madness Never End? (1)
- Internal Toilet Leak – Part 2 – A New Part (1)
- Internal Toilet Leak – Part 1 – There It Goes Again (1)
- Bathroom Floor Tiling Project – Floor Preparation Under the Toilet (1)