Internal Toilet Leak – Part 2 – A New Part

In Part 1 we identified that we had in internal leak in our less than 1 year old low-flow 6 Litre American Standard Champion toilet.

From our investigation it was caused by the seal on the gasket which stops the water from leaving the tank. Once in a while it might have some debris preventing it from completely sealing. However, we checked and no such luck.

Now, the nice things about toilets from American Standard is that they have a 10 year warranty. Other manufacturers might as well, I don’t know. I only know about the ones we installed in our home.

So, I called up the customer service phone number that was of all placed on the underside of the toilet’s tank cover. Very nice! yes, it was also on their web site. icon smile Internal Toilet Leak   Part 2   A New Part

When I explained my situation to the customer support person she did not give me any grief. She did not ask for a receipt or a serial number off of the toilet.

She was actually very helpful. She said that she would send us a replacement part. She also said that it was different from the one we had in the toilet, which tells me that we had not been the first ones to complain or experience this situation.

How different was it? Well, here is a picture of the original part from inside the toilet tank before we removed it.

american standard champion toilet 1 Internal Toilet Leak   Part 2   A New Part

Here is it’s replacement.

american standard champion flush tower Internal Toilet Leak   Part 2   A New Part

veneto ii champion4 flush tower Internal Toilet Leak   Part 2   A New Part

Quite different, don’t you think. And, the replacement seems much simpler. If you interested, the actual part number is 3289.040-0070A and it is called the Veneto II / Champion4 Flush Tower.

Now, the customer support woman from American Standard said the replacement flush tower would arrive at my house in 2 days. And it did! Very nice. icon smile Internal Toilet Leak   Part 2   A New Part

As well, the customer support woman from American Standard also said the replacement effort would be easy. All I had to do would be to unscrew 4 screws to remove the current version and do the reverse to install the new one.

Well, not quite.

Tomorrow, in the last article in this short article series we’ll tell you about our replacement experience.

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Comments

  1. LK says:

    Thank you for sharing this info. I purchased my toilet in Sep 2008. The exact same thing happened. In the first year, I noticed that the toilet water would run when no one had been using it. I also checked the sealing surfaces for debris and defects and found nothing obvious. After a year and a half, it began leaking from the tank into the bowl non-stop and I had to shut the water off. American Standard is sending me the replacement part also.

  2. Pablo Sole says:

    Thank you very much for the information. I had the same issue and followed your instructions. I was also greeted by a woman (Tifany) and she was very helpful and fast in assessing the situation and sending the replacement part at $0 cost!

  3. tarunaya.com says:

    Valuable information. Fortunate me I found your website unintentionally, and I’m shocked why this accident
    didn’t came about in advance! I bookmarked it.

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