Daily Home Renovation Tips

Early the next morning, I called Amy, customer service representative from the building supply retailer to make sure she was aware of Joe’s visit. Not only was she aware but she had already received via email information within Joe’s inspection report from her contacts at the door manufacturer (she may have received the actual report, I just can’t remember what precisely she said on the phone on this point).

She agreed that with all of the deficiencies the door did indeed need to be re-installed.

I then made the point that I paid for a brand new, never previously installed replacement door and not for a once previously installed replacement door. She was not so fast to agree. She indicated that she needed to see more details from Joe’s report. Based on the information she had at that time there was no indicated damage to the structure of the door frame.

She has a point. However, I believed I did as well. Yes, it would be costly to someone (not me) to build another replacement door. However, I ordered what I ordered, a brand new never previously installed replacement door. And, knowing how things have gone with some of our renovation experiences, you know what would happen when the door frame was removed. Some unforeseen ‘thing’ would occur and damage the integrity of the door frame.

Later that evening I received a voice mail from Amy. She indicated that yes the door manufacturer agrees that a brand new replacement door & frame needs to be built and installed in pace of the currently installed door & frame. As well, she wanted to a service manager from her firm (the building supply retailer) together with a different sub-contractor come over to our house and see in person all of the items in Joe’s report so they know what to look out for when they install the new replacement.

The next morning I reach Amy on the phone to confirm this. I also asked that this inspection occur a day or two, rather than a few weeks, prior to the actual installation date of the replacement for the replacement. That way, as my adult education training and experience as taught me, the less time that occurs between one learning something new and actually using it, the more likely that the new knowledge will actually be used.

Amy and I agree to target week approximately 1 month in the future to ensure that the manufacturer of the replacement for the replacement is not rushed and to meet our family’s own activities.

And, Amy advised me that she knows this new sub-contractor who will install our door. Apparently he is involved primarily, per Amy, in situations such as this. She has the utmost confidence in him and his work.

All that is left to do is to lock down the date for the inspection and the date for the installation and wait. And wait we did.