يوميّة بيتيّة تجديد أطراف

In Part 20, we indicated that Brent, the replacement front door manufacturer’s representative had come over to our home and after reviewing the installation of our front door and our outstanding items, asked?whether we would mind if he had his company’s own premier installation inspector examining the installation of our door.

This was on Thursday. Monday evening of the following week Joe called, having just arrived home from out of town. We arranged for him to come over Tuesday afternoon (i.e. the next day).

Joe arrived a little late. But, that was OK. Why? Well, at least he called that morning to state he was going to be about 30 minutes late. Very much appreciated, especially after the two no shows we have written about in the past (sub-contractor installer #1 and sub-contractor installer #2 with the retailer’s own service manager).

Now, Joe arrived with the replacement window insert for the front door. Wow! That didn’t take long to manufacture. However, he said we wanted to do the full inspection first in case, as Brent (the door manufacturer’s representative)?had indicated the past week that there may be sufficient issues to require the door be re-installed.

In addition to confirming all of the installation issues we had raised, Joe found several more that concerned him, some of which (due to the length of this post) are shown below.

First, remember the buckling fascia above the top of the replacement front door frame? Well, Joe indicated that the wrong piece was inserted in the gap between the fascia and the top of the door frame. A different kind of horizontal insert was needed to allow the fascia to be secured.

Next, we have some of the additional items Joe identified which I never even saw. Then again, he is the professional and I am not. That’s why he is here.

Next, the pictures below shows the left and right side of the extended metal threshold. First, the metal threshold needs to go brick of the door opening in the wall. On both sides there is a clear 1/2 to a full inch gap between where the metal threshold ends and the brick starts. And, there should be a wood support under all of the metal threshold (together with insulating foam). As Joe discovered, the reason why when one steps on the metal threshold it sinks is because the piece of wood supporting the metal threshold was only 1 inch deep, not the full 4 to 5 inches.

Here, the pictures below are of the outer vertical cover of the door frame. Notice that there is clear separation and exposed wood between the outer vertical cover and the door frame. The outer vertical cover should ’snap’ into place. So, something is wrong with this area of the installation. Also notice a gap in the metal threshold extension which would also not be covered even if the outer vertical cover was installed correctly.

Wow.

Joe also finds indications of improper usage of the shims which caused the mis-alignment in the door within the door frame.

So, at the end of Joe’s time with us (here was here a good hour and a half), it’s now more clear to me and clear to him that we have more than just a few issues with the installation.

He indicates that evening he will write up his report (including the plethora of pictures he took) and email it to his bosses at the door manufacturer so they will receive it when they arrive for work tomorrow. He also indicated that, yes, the installation needs to be re-done from scratch.

Now, did I pay to have a brand new, never previously installed replacement door or did I pay for a new once previously installed door? Return tomorrow where we find out together what the judgement will be from the door manufacturer and the building supply retailer through whom we ordered the replacement front door.

To continue with the next article in this series, simply select this link to Part 22.