Daily Home Renovation Tips

We ended yesterday’s Part 19 receiving a phone call from the Arelene at the retail store followed immediately by another phone call from Amy from Head Office about our replacement front door installation issues and how we told them of our web site and series of articles about all our home renovation experiences, including the front door. 

We closed by telling you that you would not believe what happened and what we were told in the next 4 hours. Strap on your helmet because here we go.

Amy ended off our conversation that she would forward our web site, and particularly the URL of the article containing the pictures of the fibre tear to the door manufacturer and we should be hearing directly from the door manufacturer within the next 24 hours.

Within an hour, the phone rings again. It’s Brent from the door manufacturer. He has been to our web site and seen the picture. So had his boss and his VP of sales. None of them had ever seen this ‘fibre tear’ before. He said that he lived in the same town as us and was going to visit his parents that evening who it ended up lived the other side of the ravine that our house backed onto.

He also said something that gave me uncomfortable shivers. He said that today was the first time they (the door manufacturer) had been notified that there was a problem with our door! This, a full 2 weeks after Amy from the big box building supply retailer had told us she had contacted the door manufacturer and at least 6 weeks after we had signed the paper work from Dave about the defective glass in our front door

( You remember Dave, the sub-contractor of the contractor construction company who had been hired by the big box building supply retailer to install our replacement front door…confused? welcome to our world! Remember, this is part 20 of the articles about our replacement front door).

But, that’s not all.

When Brent came over (after he had finished work) he again repeated that today was the first they had heard (when I asked him to be clear that I had understood him the first time). And as he examined the door with me he questioned me on the metal sill at the bottom of the door frame and why it was installed the way it was, protruding a little over the brick work. He said that the installation could cause water problems in a few year. I told him I have no idea , I didnt’ install the door (I knew he knew…….it was just two guys talking about home renovation stuff).

He then examined the door within the frame and indicated usually there is a little more space between the door frame and the side of the door that the hinges are on.

He then indicated that there appeared to be a little too much space between the top of the door and the upper door frame.

We went back outside and he showed some other items that concerned him.

He asked if it was OK if he got a hold of his company’s own installer to come out and take a look. He was concerned that the entire door frame might (he said might….not for sure or anything like that) have to be completely removed and a brand new door frame and side lights and door be installed in it’s place.

I need a hug. Mike Holmes of Holmes-on-Homes, where the heck are ya?

Unbelievable. And, this was after the big box building supply retailer’s own service manager had come out to our house on the same afternoon of Dave’s last, about 6 weeks ago.

Next time we’ll learn together what happened next.

U-n-b-e-l-i-e-v-a-b-l-e.

To continue with the next article in this series, simply select this link to Part 21.