Daily Home Renovation Tips每日家装修秘诀

You have heard of the express “The left hand does not know what the right hand is doing.” before, right?你有听说过明确的“左手不知道什么右手在做。 ”之前，对不对？

Well, here is a classic example.好，这里是一个典型的例子。 If it weren’t happening to us, it would indeed be funny.如果不是发生的事情对我们来说，这的确很有趣。

And, yes, this is a renovation tip because the more you understand about our perils in using a big box building supply retailer to replace our front door the more informed a decision you can make when you decide to do this as well.和，不错，这是一个装修秘诀，因为越多，您了解我们的危险在使用一个大方块建设供应零售商，以取代我们的前门，更知情的决定，您可以当你决定这样做，以及。

OK, here is where we left off in our replacement front door renovation.确定，这里是我们的不放过，在我们更换前门改造。 After 7 hours, the door was installed by the sub-contractor of the company contracted by the retailer to install our door but with several outstanding items. 7小时后，大门被安装了由分判商，该公司承包的零售商安装我们的大门，但与一些优秀的项目。 After several attempts to finish the outstanding items over several weeks, the following items remained outstanding:经过多次尝试之后完成的优秀项目超过几个星期，下列项目仍然悬而未决：

• the fibre tear in the glass insert remains纤维撕裂的玻璃插入仍然

• the buckling of the  fascia immediately above the door frame continues屈曲筋膜立即以上门框继续

• the white plugs which were hand painted black and inserted into most, but not all, of the holds in the exterior black cladding remains白皮书插头，其中手画黑色并插入到最，但不是全部，搁置在外部包覆仍然是黑色

• and, some exterior vertical black cladding was still missing the finishing caulking.和一些外部的垂直黑色包层仍然下落不明整理嵌缝。

After more than 6 months from the order date, 6 and 1/2 months from the initial day we went to the retailer to first order the replacement front door, the installation is not finished.后6个月以上，从订单日期， 6月和1 / 2个月内从最初的一天，我们到零售商，以一阶更换前门，安装尚未完成。

Now, remember last time I indicated that Amy, the fourth customer service representative of the retailer, was supposed to be ‘on the case’ to get these outstanding items resolved.现在，请记住我最后一次表示，艾米，第四次的客户服务代表的零售商，是要被'关于此案的'来获得这些优秀项目的解决。 Well, here is what she told me on Friday March 21st:好，这里是什么，她告诉我，对周五3月21日：

1. The sub-contractor would not be returning to our house, and the firm contracted by the retailer to install our door and the repeated visits to finish the installation was no longer in the picture.分判商将不会回到我们的房子，和该公司签约，由零售商来安装我们的大门，并多次访问以完成安装已不再是在图片中。
2. No inspection of the fibre tear defect in the door’s glass insert by the door manufacturer was needed; it would be replaced没有检查，纤维撕裂缺损，在大门的玻璃插入，由大门，制造商需要;便取代
3. When the door’s glass insert is replaced, the other outstanding items will also be attended to by the door manufacturer’s field staff.当大门的玻璃插入取代，其他悬而未决的项目也将出席会议，向由大门制造商的外勤人员。
4. There was no timetable when all of the outstanding tasks would be completed.有没有时间表时，所有的未完成的任务将完成。 Amy indicated that she was waiting to hear on how long it would take for the replacement glass insert to be manufactured and available to be installed.艾米表示，她正在等待听到对需时多久，用于更换玻璃插入，以制造和提供给安装。 She would follow up and let me know how long this would take early the following week.她会跟进并让我知道多久，这将及早采取下列周。

I heard nothing back from Amy on Monday or Tuesday the following week so I called her on Wednesday.我听到Nothing回来自Amy对周一或周二周以下，所以我叫她对周三。 I reached her voice mail and left a message.  On Thursday I called her again and, again, reached her voice mail. i达成她的语音信箱，并留下了讯息。星期四对我要求她再次重申，达成她的语音信箱。 I left another message.我离开了另一条消息。 I then decided to call the retailer’s store directly.于是我决定打电话给零售商的商店直接。

When I reached the installation service person, Tracy, at the retailer’s store where we had initially placed the order for the replacement door here is what she told me (compare them to the above 4 items):当我达到了安装服务的人，特雷西，在零售商的商店，我们最初曾放在为了更换大门，这里是什么，她告诉我， （他们比较上述4个项目） ：

1. The sub-contractor would be returning to our house to finish the fascia buckling and missing caulking items.分判商将返回我们家完成筋膜屈曲和失踪嵌缝项目。 She would follow up to schedule his visit.她会后续行动的时间表，他的访问。
2. The inspection of the glass insert defect still needed to be performed by the manufacturer’s representative but she did not know when.检查玻璃插入缺陷仍然需要履行的制造商的代表，但她不知道什么时候。
3. She did not have anything about the white plugs being painted black nor that they needed to be replaced.她没有任何关于白插头被画黑，也不认为他们需要更换。
4. While, she knew who Amy was and had dealt with her before, there was no record that Amy had become involved.虽然，她知道谁是艾米和处理了她的面前，并没有记录在案，艾米已成为参与。

Wow.哇。

When I told her what Amy had told me, she stated that the Amy could see the details in the computer system used by the store but that she could not see what was in the computer system that Amy used.当我告诉她，什么艾米告诉我，她说，艾米可以看到细节，在电脑系统所用的存储，但她没有看到什么，在电脑系统艾米使用。

Wow.哇。

She then said she would call Amy.然后，她说，她将呼吁艾米。

A whole ten minutes later my phone rings.整个10分钟后我的手机响铃。 It’s Tracy, the installation service person from the retailer’s store.它的特雷西，安装服务的人从零售商的商店。 She asked me if I could give her Amy’s phone number as the one she had did not work.她问我，如果我可以给她艾米的电话号码作为一个她没有工作。

Wow.哇。

To continue with the next article in this series, simply select this link to继续与下篇文章在这一系列，只需选择此链接 Part 19部分19 . 。