Daily Home Renovation Tips每日家裝修秘訣

Amy R. is the 4th customer service representative of the big box building supply retailer with whom we have been trying to work to have the installation of our replacement front door completed.艾米r.是第四的客戶服務代表的大方塊建設供應零售商與誰，我們一直在努力工作，以有安裝我們更換的前門完成。 It is now more than 6 months since we first went to the retailer to order our new front door.現在是6個月以上的，因為我們首先前往零售商訂購我們的新的前門。

Have we wanted too late before calling in the lawyers to take legal action?我們希望為時已晚之前，要求在律師採取法律行動？ Should we have contacted our local television stations to tell them of our story?應我們所接觸我們的地方電視台要告訴他們我們的故事嗎？ We begin to wonder.我們開始不知道。

As mentioned in Part 16, Dennis advised us on March 14th, a Friday, that someone would be taking over our situation.由於部分提到，在16日，丹尼斯告訴我們，對3月14日，週五，有人將接管我們的狀況。 Five days later on March 19th, a Wednesday I had heard nothing so I call Dennis back.五天後，對3月19日，一個星期三我曾聽到什麼，所以我呼籲丹尼斯回。 After several failed attempts to reach him real time I left a message asking him where this supposed ‘next level up’ customer service person was and why had we not heard anything?經過數次失敗的嘗試，以達到他的實時我離開了一個訊息，要求他的地方，這假定'下一級'顧客服務的人是為什麼我們沒有聽到什麼呢？

To refresh your memory, below is a picture of the replacement front door immediately after it was first installed; ie before the interior was painted.刷新您的記憶體，下面是圖片的更換前門後，立即這是第一次安裝，即前，內部是畫。

The next day I receive a message on my phone from Amy, customer service representative number 4.第二天我收到一個訊息，在我的手機上來自Amy ，客戶服務代表人數4 。 I was teaching all day on Thursday so I left a message on her answering machine after she had already left for the day.我是教學的所有天對週四，所以我留下了訊息，對她的電話答錄機後，她已離開為天。

We were able to talk on the phone on Friday, March 20th.我們可以談一談在電話上週五， 3月20日。 Apparently, the company that Paul works for is no longer in the picture; at least not as far as our front door was concerned.顯然，該公司認為，鄭明訓工程，已不再是在圖片中;至少不會就我們的前門關注。 Amy advised that they would be replacing the glass in the door due to the product defect (the ‘fibre tear’) but she did not yet have any information on how long it would take to receive the replacement glass so it could be installed.艾米表示，他們將取代玻璃在大門由於該產品缺陷（ '纖維撕裂' ） ，但她還沒有任何資料，需時多久收到更換玻璃，以便它可以安裝。 Per Amy, that could take anywhere from 2 weeks to a month and a half.每艾米，即可以採取的任何地方，從2週，以一個半月。

As well, Amy advised that they would be making all of the corrections and at the same time as the replacement glass was in stalled.以及，艾米表示，他們將作出所有的更正和在同一時間，作為更換玻璃是在停頓狀態。 That meant the removal of the white-hand-painted-black plugs inserted into the black exterior cladding and in its place black plugs would be inserted.這意味著取消白領手工繪製的黑色插頭插入到黑色表面包覆，並在其發生的黑色插頭將插入。 It also meant the finishing of the missed caulking (yes, with black caulking) along more than one of the vertical black cladding on the outside of the door frame as well as the solution to stop the fascia above the upper part of the door frame from buckling.這也意味著整理錯過嵌縫（是的，與黑色嵌縫）沿一個以上的垂直黑色包層對外界的門框，以及為解決停止筋膜以上的上層部分的門框，從屈曲。

Please excuse us if we believe it when we see it.請原諒我們，如果我們相信，當我們看到它。 Patience is a virtue?耐心是一種美德？

One more thing you should know.還有一點你應該知道。 Dennis said more than once that there would be compensation for us having to endure this situation.丹尼斯說，多於一次會有補償，我們不得不忍受這種情況。 In fact, he mentioned it in our first conversation.事實上，他提到，它在我們的首次交談。 So far, Amy has not said a word.直至目前為止，艾米沒有說一句話。 We shall see.我們將看到。

To continue with the next article in this series, simply select this link to繼續與下篇文章在這一系列，只需選擇此鏈接 Part 18部分18 . 。