Daily Home Renovation Tips每日家装修秘诀

Amy R. is the 4th customer service representative of the big box building supply retailer with whom we have been trying to work to have the installation of our replacement front door completed.艾米r.是第四的客户服务代表的大方块建设供应零售商与谁，我们一直在努力工作，以有安装我们更换的前门完成。 It is now more than 6 months since we first went to the retailer to order our new front door.现在是6个月以上的，因为我们首先前往零售商订购我们的新的前门。

Have we wanted too late before calling in the lawyers to take legal action?我们希望为时已晚之前，要求在律师采取法律行动？ Should we have contacted our local television stations to tell them of our story?应我们所接触我们的地方电视台要告诉他们我们的故事吗？ We begin to wonder.我们开始不知道。

As mentioned in Part 16, Dennis advised us on March 14th, a Friday, that someone would be taking over our situation.由于部分提到，在16日，丹尼斯告诉我们，对3月14日，周五，有人将接管我们的状况。 Five days later on March 19th, a Wednesday I had heard nothing so I call Dennis back.五天后，对3月19日，一个星期三我曾听到什么，所以我呼吁丹尼斯回。 After several failed attempts to reach him real time I left a message asking him where this supposed ‘next level up’ customer service person was and why had we not heard anything?经过数次失败的尝试，以达到他的实时我离开了一个讯息，要求他的地方，这假定'下一级'顾客服务的人是为什么我们没有听到什么呢？

To refresh your memory, below is a picture of the replacement front door immediately after it was first installed; ie before the interior was painted.刷新您的记忆体，下面是图片的更换前门后，立即这是第一次安装，即前，内部是画。

The next day I receive a message on my phone from Amy, customer service representative number 4.第二天我收到一个讯息，在我的手机上来自Amy ，客户服务代表人数4 。 I was teaching all day on Thursday so I left a message on her answering machine after she had already left for the day.我是教学的所有天对周四，所以我留下了讯息，对她的电话答录机后，她已离开为天。

We were able to talk on the phone on Friday, March 20th.我们可以谈一谈在电话上周五， 3月20日。 Apparently, the company that Paul works for is no longer in the picture; at least not as far as our front door was concerned.显然，该公司认为，郑明训工程，已不再是在图片中;至少不会就我们的前门关注。 Amy advised that they would be replacing the glass in the door due to the product defect (the ‘fibre tear’) but she did not yet have any information on how long it would take to receive the replacement glass so it could be installed.艾米表示，他们将取代玻璃在大门由于该产品缺陷（ '纤维撕裂' ） ，但她还没有任何资料，需时多久收到更换玻璃，以便它可以安装。 Per Amy, that could take anywhere from 2 weeks to a month and a half.每艾米，即可以采取的任何地方，从2周，以一个半月。

As well, Amy advised that they would be making all of the corrections and at the same time as the replacement glass was in stalled.以及，艾米表示，他们将作出所有的更正和在同一时间，作为更换玻璃是在停顿状态。 That meant the removal of the white-hand-painted-black plugs inserted into the black exterior cladding and in its place black plugs would be inserted.这意味着取消白领手工绘制的黑色插头插入到黑色表面包覆，并在其发生的黑色插头将插入。 It also meant the finishing of the missed caulking (yes, with black caulking) along more than one of the vertical black cladding on the outside of the door frame as well as the solution to stop the fascia above the upper part of the door frame from buckling.这也意味着整理错过嵌缝（是的，与黑色嵌缝）沿一个以上的垂直黑色包层对外界的门框，以及为解决停止筋膜以上的上层部分的门框，从屈曲。

Please excuse us if we believe it when we see it.请原谅我们，如果我们相信，当我们看到它。 Patience is a virtue?耐心是一种美德？

One more thing you should know.还有一点你应该知道。 Dennis said more than once that there would be compensation for us having to endure this situation.丹尼斯说，多于一次会有补偿，我们不得不忍受这种情况。 In fact, he mentioned it in our first conversation.事实上，他提到，它在我们的首次交谈。 So far, Amy has not said a word.直至目前为止，艾米没有说一句话。 We shall see.我们将看到。

To continue with the next article in this series, simply select this link to继续与下篇文章在这一系列，只需选择此链接 Part 18部分18 . 。