In our previous article in this series,我們在以前的文章在這一系列, Part 15第15部分 , we closed by stating that we were told by Paul of the installation company, on behalf of the big box building supply retailer, that both the sub-contract installer and a service manager of the big box building supply retailer would both appear at our home between 1 and 3 pm on March 12th to finish the installation. ,我們封閉說明告訴我們,保羅的安裝公司,我謹代表大方塊建設供應零售商,無論是分包合同安裝和服務管理的大方塊建設供應零售商都將出現在我們的家1至下午三時至3月12日完成安裝。
If you recall, what was needed was the following:如果你還記得,所需要的是以下幾點:
- Replace the white plugs which were painted black by hand by the sub-contractor and inserted into the holes in the black cladding on the out side of the door with plugs which were actually black取代白色插頭,其中手繪的黑色手由分判商,並插入到孔的黑色包層就出來一側的大門,與插頭,這其實是黑色
- Apply black caulking to the areas which were missed on the outside適用於黑色嵌縫向有關地區,其中錯過了對外部
- Fix the issue with the fascia that was fine before the old door frame was replaced which now, ever since the new door frame was installed, was bulking up, leaving a gap on top of the newly installed door frame.解決問題與筋膜,這是罰款之前,舊門框取代現在,自從新的門框的安裝,是膨脹了,留下了差距,再加上新安裝的門框。
No, this would not really ‘finish’ the installation.不,這不會真的'完成'安裝。 Why?為什麼? Well, because Paul indicated he knew nothing about replacing the class in the middle of the door which the service manager had indicated the prior week would need to have the door manufacturer inspect first to determine if it did indeed, according to the manufacturer, need replacing.以及,因為保羅表示,他一無所知,取代階級,在中東的大門,其中服務經理曾表示,前一周將需要有大門,製造商首先檢查,以確定是否確實,根據製造商,需要更換。
So, March 12th came and went and no sub-contractor installer and no service manager; no phone call to say they would be late or not able to come. Nothing .因此, 3月12日開始,到和沒有分判商Installer和沒有服務經理;沒有打電話給說,他們會遲到或無法來。 無關 。
This was the second time we have had a no-show we were told someone would be coming over to our house relating to the door and they never came and they never called to say they were not coming.這是第二次我們已沒出現在告訴我們,會有人來給我們的房子有關的大門,他們從來沒有來,他們從來沒有所謂的說,他們沒有未來。 The first time was by a different sub-contractor on the original day we were to have the door installed and never showed up and never called to say he would not be installing the door.第一,當時由不同的分判商就原天我們有門安裝和從未表明,和從來沒有所謂的說,他不會安裝的大門。
Wow.哇。 Your renovation tip is not that this can happen to you if it happened to us but that you have to expect, based on our expereinces, that there will be times you take time off of work and an appointment with some home renovation contractor or a materials delivery does not occur.您的裝修秘訣是不是這可以發生在你身上,如果它發生在我們的,但你有期望的基礎上,我們expereinces ,會有時代,你需要時間小康的工作和預約一些家庭裝修承辦商或物料交付不會發生。 Yes, you do not want to be dealing with these ‘professionals’ (yes the term ‘professional’ is used lightly as I don’t think a ‘professional’ would act in such a manner).是的,你不想被處理這些'專業' (是這個詞的專業'是用來掉以輕心,因為我不認為'專業'將採取行動以這種方式) 。 However, if you have already signed the contracts and are in a situation where you cannot get out of the contract what choice do you have.不過,如果你已經簽署的合同,並在一個情況下,你不能失控,合同什麼的選擇,你有沒有。 They have got ya!他們有亞! Remember, do your homework first before signing any contract.記住,你們的功課,先簽署任何合約。 We wish we would have done more work on the front end decision of ours.我們希望我們會做更多的工作,對前端的決定,我們的。
March 13th, the next day, comes and goes and no one bothered to call us to let us know what was going on. 3月13日,第二天,來和去, 沒有人困擾的要求我們,讓我們知道發生什麼事情。
On March 14th, I believe, I was able to get a hold of Dennis, customer service representative #3.對3月14日,我相信,我能夠得到舉行的丹尼斯,客戶服務代表# 3 。 The long and the short of it was that Dennis advised me he was turning over the entire file to someone else, some one in a position of more authority to get action as he had not been able to get our ’situation’ resolved.長期和短期的,它是丹尼斯告訴我,他談到在整個文件給別人,有些在一的立場,更多的權力,以獲得行動,因為他沒能獲得我們'情況'解決。 Dennis is very nice on the phone and sympathetic, but could not get results.丹尼斯是很好的對手機和同情,但無法取得成果。 Neither could Crystal, his predecessor customer service representative of the big box building supply retailer.也不能晶體,他的前任的客戶服務代表的大方塊建設供應零售商。
Return in 5 days to see how well this 4th customer service representative of the big box building supply retainer performed.返回在5天,看看如何,以及這第四的客戶服務代表的大方塊建設供應家臣的表現。 I wonder if it will take that long to for us to get satisfaction, because right now I can’t get no satisfaction…..我不知道,如果將需時這麼久,以讓我們得到滿意,因為我現在不能得不到滿意… .. no no no.無無無。 To continue with this series of articles on our replacement front door renovation, simply select this link to繼續與這一系列的文章,對我們更換前門改造,只需選擇此鏈接 Part 17 - Enter Amy第17部-輸入艾米 . 。





























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