Daily Home Renovation Tips每日家装修秘诀

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Exterior Replacement Door - Part 16 - Where is the Service?外部更换的大门-的一部分,第1 6条-哪里是服务?

April 7th, 2008 2008年4月7日 · No Comments没有评论

In our previous article in this series,我们在以前的文章在这一系列, Part 15第15部分 , we closed by stating that we were told by Paul of the installation company, on behalf of the big box building supply retailer, that both the sub-contract installer and a service manager of the big box building supply retailer would both appear at our home between 1 and 3 pm on March 12th to finish the installation. ,我们封闭说明告诉我们,保罗的安装公司,我谨代表大方块建设供应零售商,无论是分包合同安装和服务管理的大方块建设供应零售商都将出现在我们的家1至下午三时至3月12日完成安装。

If you recall, what was needed was the following:如果你还记得,所需要的是以下几点:

  • Replace the white plugs which were painted black by hand by the sub-contractor and inserted into the holes in the black cladding on the out side of the door with plugs which were actually black取代白色插头,其中手绘的黑色手由分判商,并插入到孔的黑色包层就出来一侧的大门,与插头,这其实是黑色

Black Door Cladding With White Plug

  • Apply black caulking to the areas which were missed on the outside适用于黑色嵌缝向有关地区,其中错过了对外部
  • Fix the issue with the fascia that was fine before the old door frame was replaced which now, ever since the new door frame was installed, was bulking up, leaving a gap on top of the newly installed door frame.解决问题与筋膜,这是罚款之前,旧门框取代现在,自从新的门框的安装,是膨胀了,留下了差距,再加上新安装的门框。

Fascia Above New Door Frame

No, this would not really ‘finish’ the installation.不,这不会真的'完成'安装。 Why?为什么? Well, because Paul indicated he knew nothing about replacing the class in the middle of the door which the service manager had indicated the prior week would need to have the door manufacturer inspect first to determine if it did indeed, according to the manufacturer, need replacing.以及,因为保罗表示,他一无所知,取代阶级,在中东的大门,其中服务经理曾表示,前一周将需要有大门,制造商首先检查,以确定是否确实,根据制造商,需要更换。

Exterior Door Glass Insert Defect

So, March 12th came and went and no sub-contractor installer and no service manager; no phone call to say they would be late or not able to come. Nothing .因此, 3月12日开始,到和没有分判商Installer和没有服务经理;没有打电话给说,他们会迟到或无法来。 无关

This was the second time we have had a no-show we were told someone would be coming over to our house relating to the door and they never came and they never called to say they were not coming.这是第二次我们已没出现在告诉我们,会有人来给我们的房子有关的大门,他们从来没有来,他们从来没有所谓的说,他们没有未来。 The first time was by a different sub-contractor on the original day we were to have the door installed and never showed up and never called to say he would not be installing the door.第一,当时由不同的分判商就原天我们有门安装和从未表明,和从来没有所谓的说,他不会安装的大门。

Wow.哇。 Your renovation tip is not that this can happen to you if it happened to us but that you have to expect, based on our expereinces, that there will be times you take time off of work and an appointment with some home renovation contractor or a materials delivery does not occur.您的装修秘诀是不是这可以发生在你身上,如果它发生在我们的,但你有期望的基础上,我们expereinces ,会有时代,你需要时间小康的工作和预约一些家庭装修承办商或物料交付不会发生。 Yes, you do not want to be dealing with these ‘professionals’ (yes the term ‘professional’ is used lightly as I don’t think a ‘professional’ would act in such a manner).是的,你不想被处理这些'专业' (是这个词的专业'是用来掉以轻心,因为我不认为'专业'将采取行动以这种方式) 。 However, if you have already signed the contracts and are in a situation where you cannot get out of the contract what choice do you have.不过,如果你已经签署的合同,并在一个情况下,你不能失控,合同什么的选择,你有没有。 They have got ya!他们有亚! Remember, do your homework first before signing any contract.请记住,你们的功课,先签署任何合约。 We wish we would have done more work on the front end decision of ours.我们希望我们会做更多的工作,对前端的决定,我们的。

March 13th, the next day, comes and goes and no one bothered to call us to let us know what was going on. 3月13日,第二天,来和去, 没有人困扰的要求我们,让我们知道发生什么事情。

On March 14th, I believe, I was able to get a hold of Dennis, customer service representative #3.对3月14日,我相信,我能够得到举行的丹尼斯,客户服务代表# 3 。 The long and the short of it was that Dennis advised me he was turning over the entire file to someone else, some one in a position of more authority to get action as he had not been able to get our ’situation’ resolved.长期和短期的,它是丹尼斯告诉我,他谈到在整个文件给别人,有些在一的立场,更多的权力,以获得行动,因为他没能获得我们'情况'解决。 Dennis is very nice on the phone and sympathetic, but could not get results.丹尼斯是很好的对手机和同情,但无法取得成果。 Neither could Crystal, his predecessor customer service representative of the big box building supply retailer.也不能晶体,他的前任的客户服务代表的大方块建设供应零售商。

Return in 5 days to see how well this 4th customer service representative of the big box building supply retainer performed.返回在5天,看看如何,以及这第四的客户服务代表的大方块建设供应家臣的表现。 I wonder if it will take that long to for us to get satisfaction, because right now I can’t get no satisfaction…..我不知道,如果将需时这么久,以让我们得到满意,因为我现在不能得不到满意… .. no no no.无无无。 To continue with this series of articles on our replacement front door renovation, simply select this link to继续与这一系列的文章,对我们更换前门改造,只需选择此链接 Part 17 - Enter Amy第17部-输入艾米 .

Tags: 标签: Doors and Windows门窗 · Tips With Pictures提示与图片

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