Daily Home Renovation Tips

How long is reasonable to wait for an exterior door to be installed? 1 month after the purchase date? 2 months?

Here are the facts in our case:

1. Ordered door + installation from big box store Sept 28
2. Initially told delivery to the store around mid-November
3. A week later received a call from big box store saying delivery late November
4. Late November arrives. Called big box store who said it’s on the next day’s delivery
5. This continues 4 times, each time it was not on the next day’s delivery
6. Called again yesterday morning.
7. Call not returned so called again yesterday late afternoon. Told, again, door is on next day’s and because the delivery is so late the installer used by big box store is not taking any more installations until into January
8. We are not pleased
9. Went to big box store’s web site looking for Customer Care / Complain department phone number (i.e. don’t want to deal with store any longer)
10. The phone number on the web site was wrong (it was another department of the big box store) but nice lady gave me the right phone number and transferred me to the Customer Care department
11. Gave nice lady the details above (+ order number, store location, etc.) who put me on hold
12. Nice lady gave me over to another nice lady (her name was Crystal) who had some authority.
13. She told me she would call store the next day (i.e. today) and:

• If door received she would call the installation company to see if door could be installed before Christmas
• If door not received she would get another person with even more authority to call the manufacturer

Ah, the adventures of suppliers keeping their word to their retail customers who communicate stuff to their own customers who end up having to deal with all this.

Stay tuned.

Oh, and yes the glass insert for our en suite shower is now a full week late in being finished being made as well. I wonder if we will have the shower working by Christmas as well!